About
The business's help desk: anyone — an employee, a customer with no OS account, an OS agent — files an issue or a request, and people and agents work it to a resolution. Queues per department, statuses with allowed transitions, SLA clocks, a board, canned responses, a knowledge base, email in and out, satisfaction surveys.
This is an application of the MaluDB Business OS. It runs on your office's server, not on a desktop. People open it from the OS launcher after a super-admin grants them access; on an enrolled MaluOS Desktop it also appears in the MaluApps window as a launcher.
Install
Installed by default
- This is one of the four default applications. A fresh kernel install adds it with:
sudo bin/install_default_applications.sh --by <super-admin email> --domain <domain>
On a MaluDB Business OS server
- Sign in to the OS as a super-admin and note the domain the kernel serves.
sudo git clone https://github.com/maludb/maludb-os-helpdesk /srv/apps/helpdeskphp /var/www/bin/app_install.php plan /srv/apps/helpdesk --by <super-admin email> --domain <domain>- Read the plan. It is read-only and lists the database, virtual host, services and agent the installer will create.
sudo php /var/www/bin/app_install.php apply /srv/apps/helpdesk --by <super-admin email> --domain <domain>- The application appears in the launcher for everyone who is granted access, and its expert agent is hired in Agent HR.
Downloads
| File | For | Size | |
|---|---|---|---|
| Source (zip) | any | Get | |
| Source (tar.gz) | any | Get |
4 downloads through MaluApps.